This is identical to what you can get from most Openreach-based providers, including Sky, TalkTalk, Plusnet, and EE.. EE TV and broadband is a low budget entertainment package which doesn't offer vast swathes of premium channels. EE must be doing it. All rights reserved. EE has finally launched the UK's first 5G network.Along with a handful of 5G-equipped smartphones, the network is also selling HTC's 5G Mobile Smart Hub … For more on EE, and their best deals, head to our EE broadband page. It uses the 802.11ac 'next generation' protocol on both the 2.4GHz and 5GHz bands, and has four Gigabit Ethernet ports compared to just one in the Bright Box 2. All EE broadband deals come with monthly line rental and unlimited usage with no data caps or download limits. We mention them because EE mentions them, but don't get your hopes up. Wi-fi extender. See our privacy policy. This is an update to my last FIVE STAR/EXCELLENT EE REVIEW! Plug your router in and turn the power on and you will see the light on the front run through several colours. However, at this stage the rollout of these faster packages is slow and it's extremely unlikely you'll be able to get either of these speeds. EE is hailed as the UK’s number one mobile network thanks to its extensive 4G coverage, but the communications giant also offers home broadband and fibre services to a pretty big slice of the UK customer base. The built in VDSL modem and dual-band compatibility is also welcome. The Smart Hub is bundled with EE fibre deals and will be supplied as a free upgrade if you switch from EE ADSL to fibre. This neat bit of tech comes with seven internal antennas, dual wi-fi bands, four ethernet ports and the ability to set when certain devices can access it. EE customers get some decent benefits. Cable is operated and owned by Existent Ltd © 2005-2020. if you liked the video please hit the thumbs up button and smash the subscribe button, oh the bell might need a ring to if you want the notifications. You can also dim or turn off the light on the Smart Hub. EE ARE BLOODY BRILLIANT! It has seven aerials positioned so the Smart Hub can send wi-fi to more rooms in your house, with fewer gaps. EE users should get a consistent service with no slowdowns during the day. We're EE, the UK's No. 1 network with superfast 5G and 4G. There are two options for speaking to EE customer service. Become a broadband expert with our help guides. For more information please see our privacy policy. The full report (PDF) also includes upload speeds, although to save space we’ve only published the download scores below. It's quite normal. But additional channels are available with NOW TV passes (offering sports, movies, entertainment and kids programming) which you can buy at any time without signing up to a contract. Just make sure you have an EE Bright Box 1R router or an EE Smart Hub, and are using one of these devices: • Apple iPhone 4s or above with iOS 8+ • Samsung Galaxy S6 or above with Android 5.1+ In terms of pricing and availability, EE's Smart WiFi package is available across all of its fixed home broadband plans at a cost of £10 per month for a period of 18 months. While not cutting edge it does still support the fast 802.11ac Wi-Fi protocol, and it's dual-band so you can operate two Wi-Fi networks (one on 2.4Ghz frequency, another on 5Ghz) to support a wide range of devices. Phone lines are open from 8am to 9pm Monday to Friday and 8am to 8pm on weekends. EE Smart Hub; Getting started; Hub Manager . Enjoy the best in home entertainment with great value TV and broadband bundles from leading providers. But EE is more than just a BT subsidiary and has fostered its own unique and respected broadband identity. The fact that this is free for EE customers, and is the first ISP-provided router with 802.11ac, is a big plus in itself. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. Set-up fees tend to vary depending on the deal and you may need to add a phone package if you want free calls at evenings or weekends. But in our survey its customers consider the provider to be reasonably good value, and it does offer a couple of nice extras in the form of a free data boost for EE Mobile customers, and a £50 credit if you're charged when switching. The backup is a DrayTek Vigor2860. That's an EE Smart Hub. The router will be delivered by post and should fit through your letterbox, so no sitting around waiting for an engineer to visit. Our guide to broadband speeds can help you choose if you're not sure which is right for you. The overall rating is the combined average score. EE’s 67Mbps broadband has an upload speed of 19.5Mbps, which is also pretty standard. This can be for anything from helping to set up your router to solving technical issues. There is a mid-range speed averaging 36Mbps on offer with its Fibre Broadband – most suitable for multiple users. Installation. So what does it have to offer in 2020? You don't need G.Fast. A strong connection where you need it most Customers on the top fibre package averaging 67Mbps hit a maximum of 57.5Mbps-62Mbps and minimum of 29.7Mbps to 32Mbps. Last checked November 2020. However, the charge could easily exceed £50, so don't rely on EE's offer to cover everything. Speeds could be faster – especially if … EE Smart Hub. The figures show that users paying for 36Mbps had an average maximum speed of 34.5Mbps- 35.9Mbps and a minimum of 29.7Mbps-32Mbps in 2018 – one of the best performances in the sector. This was the second best in the sector, just behind BT. All EE broadband and fibre packages also come with parental controls and a year's free subscription to Norton Security Premium, which you can use to protect up to 10 different devices. You can visit one of its branches or phone them at their UK or Ireland-based call centres. There is no more waiting for letters in the post from your supplier – EE will email and text you, letting you know the date of your broadband activation day. This system does unfortunately create two tiers of customers, and means if you eventually want to switch from standard broadband to fibre, you will need a new router, which may result in another activation fee. BT is one of the most complained about broadband providers, yet the latest Ofcom figures for 2018 show only 2% of EE customers have had reason to raise issues, which is half the industry average of 4%. (for which they provide an additional cat5e cable) When my engineer arrived, first thing he did was upgrade my master socket. The Smart Hub is bundled with EE fibre deals and will be supplied as a free upgrade if you switch from EE ADSL to fibre. Like BT – and other suppliers such as Sky and TalkTalk – it uses the Openreach network. EE Smart Hub EE used to send the Bright Box 1 to standard broadband customers and the Bright Box 2 to fibre broadband customers. That said, both providers often have deals and special offers on, so it's always best to compare deals and see who's currently best. All this with back up from the UK’s no.1 for network performance. EE will even provide a £50 credit for anyone charged a termination fee by their old provider when switching services. EE Mobile customers who sign up for EE home broadband can claim a free monthly data boost. It too is a dual-band router with 802.11ac Wi-Fi, but it also supports the latest "Wave 2" standard for improved performance. Here's how much EE and BT cost right now: One area EE is a bit behind is in the length of time it will allow for repairs. wrote: I have found out there is no WiFi6 Modem-Router yet available in the UK. 10Mbps is fine for most standard households, but you need to start looking at fibre if there is likely to be more demand on the service, such as lots of people streaming, gaming and downloading at the same time. For reviews of all major providers on Broadband Genie, check out the following pages: Claim an early cancellation credit when switching, "Off net" services are limited and traffic managed. Even if you have no interest in paying for extra content, EE TV may still be worth considering if you don't already have a TV box with recording. EE fibre optic and ADSL broadband deals are neither the cheapest nor most expensive on offer. Use our switching reminder and we'll email you when your deal is coming to an end so you don't lose out! By Dan Howdle EE offers three speeds for broadband customers. EE inherited Orange broadband customers following its acquisition of the Orange network in 2012 and has taken it from strength-to-strength under its own branding. Callers wait 58 seconds on average to get through to customer services, while the typical industry waiting time is 52 seconds. Broadband Genie, and some associated third party tools, use cookies. But if you do find yourself in that situation, it's reassuring to know that you can get something back from EE. EE: Bright Box 2. Rgds. With unlimited data and no traffic management on many of its packages, plus reasonably low prices, EE is a good value offering. Prices may increase after renewal. Set reminder. If you don’t want the hassle of phoning them up or finding a branch, there is also an option to ask EE's online community about issues through its website forum. The cheapest price is the lowest monthly cost regardless of speed; the fastest price is the fastest service available on Broadband Genie for the lowest cost. Its 36Mbps broadband has an upload speed of 10Mbps, which beats the 9.5Mbps offered by the likes of Sky and BT. You also get 4x gigabit network ports, seven antenna and various smart features that handle the management of the Wi-Fi. Obviously if you're looking to bundle a TV package, you'll need to look elsewhere. See the latest offers: EE broadband download and upload speeds are roughly in line with other Openreach network providers, though it does advertise slightly higher averages for some packages. It supports both the 802.11b/g/n and 802.11ac Wi-Fi standards, so will work with older Wi-Fi devices and give you great performance with newer hardware. This website uses cookies to give you the best experience. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. The Smart Hub is equipped with 4 gigabit ethernet ports, a fast USB 3.0 port for a printer or other peripherals and emits the ‘ac’ standard Wi-Fi signal. CWMP is remote config management. An international bundle is available for 12, which provides inclusive calling to 50 countries and discounted pricing for the rest. Customers were asked to rate their provider in each category, and the score is the percentage of positive answers. Download the EE Home app. If you do use the phone regularly and want to save money, there are several calling add-ons. By continuing, you agree to our cookies policy. Download speeds are an important factor in choosing broadband. Standard broadband comes with an average speed of 10Mbps (previously advertised as up to 17Mbps), which is recommended for smaller households with one or two devices. The Smart Hub is probably the best router you can get with a broadband package. But not every service is unlimited - those outside the EE network will find that ADSL packages are not as competitive as they will come with usage caps and traffic management, though this will only affect a small number of homes nowadays. This neat bit of tech comes with seven internal antennas, dual wi-fi bands, four ethernet ports and the ability to set when certain devices can access it. | Wednesday, February 12th 2020. Ready to buy EE broadband? Fibre broadband customers get the slightly slicker Smart Hub (yes, that's the same Smart Hub offered by BT) to access the internet. You may be happy with your EE mobile service, but should you go with them for home internet? The Smart Hub is a step up from the Bright Box 2. It's packed with some fab features and the latest Wi-Fi standards, like 'Wave 2' AC wireless, a whopping seven antennas, and Smart Scan that automatically upgrades your Wi-Fi connections. While it didn't win any awards, EE performed reasonably well in our 2020 home broadband survey. Vodafone broadband comes in three speeds: basic ADSL, average 35Mb (fibre optic), or average 63Mb (fibre optic). EE ADSL broadband customers will receive the Brightbox 2. Overall EE Broadband customer rating: 78% Test score % Reviewed Jun 2020. I thought you just id'ed 1 above with the Asus. This wireless is powered by a whopping 7 internal antennas to increase wireless range and reliability, consistently reaching speeds over 70 mbps at distances of 20 meters or more. Fibre broadband customers get the slightly slicker Smart Hub (yes, that's the same Smart Hub offered by BT) to access the internet. It supports remote assistance, has four ethernet ports and a built-in dual-band antenna. For fibre broadband at this price range, the EE Smart Hub is one of the best routers on offer - in terms of tech, it's identical to the BT Smart Hub and on the same level as the Sky Q Hub. Generally, you should only be charged for cancellation if you leave mid-contract, something we would recommend is best avoided due to the cost. The following ratings from EE customers are taken from our annual home broadband survey. EE broadband is usually lower in price than BT. Not ready for a new broadband deal? EE has two different routers: the Smart Hub Wi-Fi router and slightly older Brightbox 2. ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 … EE has started offering much quicker fibre speeds up to 300Mb, but the catch is that availability for these packages is limited, and in many cases, the fastest speed you'll be able to get is 67Mb. (average: 76%). The bundled EE TV box comes with a 1TB hard drive for saving your favourite shows, as well as offering live pause and rewind features and integrated streaming and catch-up. It also benefits from seven internal antennae and a USB port for file storing and sharing. We’ll start by looking at how Smart Wi-Fi works, including EE’s Smart Wi-Fi Router and Smart Wi-Fi Disc. _____ If you think I helped please feel free to hit the "Thumbs Up" button below. Standard broadband users get the EE Bright Box. We’ll also look at the 4GEE WiFi Mini hotspot that allows you to stay connected on-the-go, or when your home broadband service goes down. Stars are based on customer ratings from our latest Home Broadband Survey. Technically, there are even faster packages from EE – those at 145Mbps and 300Mbps. And if you're an EE mobile user, you'll benefit from extra data each month. To phone EE: Dial Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV. Tenda A18 Wifi range extender ac1200. EE customers get a different router depending on whether they are using standard or fibre broadband. The EE Smart Hub itself is well specified (to be expected given that the EE parent company is BT) and features dual Wi-FI bands (2.5HHz and 5GHz) and four gigabit Ethernet ports … I called the Support folks today and confirmed that FW v0.00.24.06190-EE is the latest for the Smart Hub. This will dictate how long it would take to upload a photo or file, or send an email. We won't share your postcode with anyone. Compare EE broadband deals EE home phone review A landline with pay-as-you-use calls is included with all EE broadband. Definitely worth considering if you are looking for fibre broadband, and especially if you are already an EE mobile customer. Typical … When it comes to download speeds,the latest Ofcom data, as of 2018, shows EE can be pretty reliable and offers close to what is advertised. Openreach has two services when fixing issues: one working day or two working days. Vote for this product in the TrustedReviews Awards 2016 – win a £2,000 arcade machine. Smart Hub is designed to handle lots of devices and has an intelligent wireless connection, to give you the best possible WiFi speed at all times. That data allowance is boosted by 50GB if both your pay monthly and broadband plans are on Max plans. Inclusive anytime calling for landlines is £5 per month, and landline and mobile calling is £8. But now EE offers the Smart Hub router for all new and upgrading fibre customers. The Smart Hub also features seven internal Wi-Fi antennas for greater range, speed and stability. Prices displayed above are the initial contract cost for new customers. Once it goes a steady aqua-blue your Hub will be ready. EE’s standard broadband package has an upload speed of 1Mbps, which is fairly average. The Smart Hub also features seven internal Wi-Fi antennas for greater range, speed and stability. In this article, we’ll review EE’s Smart Wi-Fi service. The testing also included EE’s Smart Hub (re-branded BT Smart Hub), Plusnet’s Hub One (re-branded and tweaked BT Home Hub 5A), Virgin Media’s SuperHub v3 + v2AC and Sky Broadband’s Sky Q Hub. EE has a live chat service on its website, but strangely this is not catered towards its broadband customers. Worldwide broadband speeds during lockdown. You can sign up to EE broadband online, over the phone or in-store. Its fastest package, Fibre Plus Broadband, averages 67Mbps (previously advertised as up to 76Mbps), which allows for big families and shared households who want to be streaming, playing video games or just generally using the internet at the same time. Another important aspect is upload speed. EE sent me the smart hub a few days before the installation. 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