Kaseya is a must for your business. UpdateKaseya Boosts IT Complete Security Suite with Acquisition of Graphus >>. They … Kaseya VSA offers the following support options: Forum, Knowledge Base, Video Tutorials, Phone Support, FAQs, Online Support, GetAppEdificio SPACESC/ Pallars 193, 2ª planta 08005 Barcelona, Spain, © 2020 GetApp. Except support never called us and when we called them they said they couldn't do anything but email us links. Use remote monitoring and management tool KASEYA to deliver pro-active remote support They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. This is my only gripe in the 3 years I've been using this product. The Kaseya BMS Service Desk module is the central place to manage all your customers’ support tickets. Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems Kaseya VSA vs SolarWinds Service Desk - See how these Help Desk software products stack up against each other with real user reviews, product feature comparisons and screenshots. Kaseya just scaled up on my number of end points without any issue over the years. Here's how Kaseya … 3. 2 Separate Service desk for 2 customers: cust 1_Service Desk has these catagories and all agents within that scope or machine role get this desk when clicking on the icon to submit a ticket. -- Tactical Responsibilities Get the most out of Kaseya Service Desk by tying it directly to your PSA server for cross communication and status updates. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions. Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. With VSA, users get access to the fastest remote control … It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Prepare and present service and monitoring reports to management regularly Companies such as IT enterprises and Managed Service … we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. Analyze trends It's price starts at by quote. [edited by: FrisoSneeuwberg at 5:59 AM (GMT -8) on 2-22-2012] Hey, We are trying to configure the portal in way that a user can create a ticket in the service desk and can view it later ( just like the … Kaseya VSA was built to solve the problems that mean the most to you – delivering better service … So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. 4. measure applications availability ProsKaseya just scaled up on my number of end points without any issue over the years. ConsNothing much except the price is a bit steep but I guess you have to pay for solid software. They have Kaseya Connect every year in Las Vegas. Kaseya is set to launch new service desk and service billing modules for its Kaseya IT Automation platform for managed service providers, according to the company. They can scale with you as you grow your business too. Live Connect is single machine user interface that can be used by both VSA users and machine users. Real-Time Dashboard The Service Desk dashboard provides help desk managers with real … Kaseya Service Desk provides a comprehensive and flexible helpdesk environment, that consolidates all incidents, requests, problems and change requests in one centralized management interface. Also of concern is the price increase vs. the extras we are getting with Service Desk. ... Pricing for Service … Everything you need to run your IT business - All At One Low Price. Kaseya VSA has the following typical customers: Small Business, Large Enterprises, Mid Size Business. 5. cust 2_Service Desk has these catagories and all agents within this scope or machine role get this desk … Documents problems and resolutions on production servers Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM. Increase Security in multiple layers Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users. I could not do my day-to-day job without Kaseya VSA. I was wondering if anyone had any experience with it or opinions on it. United States, Canada, United Kingdom, Australia, India, Germany, Mexico, recommended this to a friend or a colleague, A complete IT service management (ITSM) tool for business, IT management tool to centralize & launch remote connections, APM solution for identifying the root cause of bugs & issues, #1 Hybrid Cloud Backup-as-a-Service Solution for Providers, Compare user recommendation rating with alternatives, Virtual machine backup and replication for Hyper-V & VMware, Compare value for money rating with alternatives, Compare features rating with alternatives, Remote Monitoring and Management Software, Business Intelligence & Analytics Software, Access exclusive content (security data, quarterly reports, …). (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. the software is extremely slow and takes 1-2 minutes to load each page. Kaseya VSA OVERVIEW. The people over at Kaseya RMM are great to work with, and support us to the same high level we support you, so it’s a perfect match. He promises a technology-free session which will help you put the human element of customer service … Find Kaseya specifications and pricing. So currently our company uses Kaseya and we like it but lately we've considered picking up Service Desk. related to "Service Management Maturity model" 1. 9. 2 Kaseya Service Desk Workshop WORKSHOP INTRODUCTION . An integrated suite of IT service-ready, revenue-generating solutions to satisfy any MSP or IT would like. Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. Mature Problem Configuration, change, asset and performance management Kaseya Service Desk enables you to align IT services with the needs of the business, improve service quality, and increase return on IT investment. Kaseya VSA integrates with the following applications: QuoteWerks, Webroot, Xero, Zendesk, Jira, Autotask, Accelo, Acronis Cyber Backup, Bitium, PagerDuty, QuickBooks Online Advanced, Tigerpaw, ConnectWise Manage, Cherwell, Simplesat, Addigy. Automate (highly appreciable when you handle hundreds of devices) I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. Monitors Server Windows Operating System performance and takes action to resolve problems This has helped me in the process of updating all of our devices to the newest Office and Windows 10. Cannot attach certain files to a ticket in Service Desk ; Release Notes. Kaseya VSA is a cloud-based IT management system that also provides network security solution and remote monitoring to make businesses more cost-effective, faster, and more secure. Manage the entire Windows updates process The Blueprint covers Kaseya Vorex's features and more in this review. Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. Kaseya Business Management Solution (BMS) is the most feature-packed solution built specifically for Managed Service Providers (MSPs). So we tried using the software ourselves and called support for help. See the latest ratings, reviews and troubleshooting tips written by technology professionals working in businesses like yours. Service Desk Integration $100 USD / month and a $495 USD implementation fee … Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business. All Rights Reserved.GetApp® is a registered trademark of Nubera eBusiness S.L. Solutions that job seamlessly along, whether or not created by Kaseya … Monitors Storage Devices health and takes action to resolve problems I manage over 250+ devices on my own, with the help of Kaseya VSA. Predict problems The $1 price (or $10 per user per year) represents a disruptive new low and a bold move by Kaseya to woo IT service providers with an a la cart offering first – a foot in the door to potential deeper sales in … All Rights Reserved. Service Desk (KSD) Articles related to the Kaseya Service Desk module. Pros: Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya … It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya has hinted that they are not doing any improvements to the VSA service desk module. Monitors Workstation Windows Operating System performance and escalate actions Kaseya Service Desk provides a comprehensive and flexible helpdesk environment, that consolidates all incidents, requests, problems and change requests in one centralized management interface. we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES ServiceDesk Plus MSP provides a comprehensive service desk to managed service … 9.5.2.1427 Maintenance Release – 5 December 2020 9.5.2 Feature Release - 25 November 2020 I used Kaseya to locate which devices are using old version of Office and using … Kaseya BMS supports the back-end requirements of MSPs so … 8. GetApp offers free software discovery and selection resources for professionals like you. One of the functions provided by Live Connect is the ability to see all tickets associated with a selected machine. Kaseya VSA is intended to help staff become more productive and systems more secure, faster, and cost efficient. Below are some frequently asked questions for Kaseya VSA. Set thresholds Kaseya VSA has the following pricing plans: Pricing model: SubscriptionFree Trial: Available (No Credit Card required). Kaseya VSA is a solid product that our experts evaluated with a 8.0 score and with a 100% user satisfaction rate. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. However, you may want to consider other IT Management Software products that got even better scores and satisfaction ratings. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.ConsThe product works great on Windows machines, but updating a Mac can be tricky. 3 KaseyaService&Desk… Prostheir initial sales pitch was good and convinced us to buy it. with requirements that low you would think their software would run fast. Providing software solutions that take the complexity out of IT management, because we know the success of your business depends upon managing IT more effectively, efficiently and securely. One of Customer Thermometer’s original founders, Mark, is speaking about his new book and training company, Helpdesk Habits. Kaseya VSA supports the following languages: Kaseya VSA supports the following devices: Yes, Kaseya VSA has an API available for use. Consterrible customer service, NO Support, slow, lousy features for the price. Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features. Integrating Service Desk and Live Connect. It has transformed my business. I am able to set scripts in place and have them run in the middle of the night. Both new and existing users can sign in with LinkedIn. ConsI'm not a fan of the app as the functionality seems to be spotty. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya VSA has 181 reviews and a rating of 4.06 / 5 vs Vivantio which has 160 reviews and a rating of 4.27 / 5.Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service… Best For: IT Departments and MSPs looking to improve their Business Management processes. No more staying up after hours pushing out patches and fixes. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. Completes scheduled audits and provides reports to customers periodically, ProsKaseya is one of the best RMM (Remote Monitoring and Management) tools in the market Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) 10. Once Service Desk … thanks to Kaseya we achieved The service desk module in VSA is what it has been for the past 5 years or longer and will not improve. 6. Kaseya Service Desk Workshop Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.2 Last updated on June 27, 2012 DAY ONE . Remote Control Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM. ProsKaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. GetApp® is a registered trademark of Nubera eBusiness S.L. 7. 2. 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